Frequently Asked Questions


Contents

  1. What is Professional Indemnity Insurance and Public Liability Insurance?
  2. Why have Professional Indemnity and Public Liability – that’s two separate policies?
  3. How do I make a claim?
  4. How much do I have to pay for each claim?
  5. What does the Professional Indemnity policy cover?
  6. What does the Professional Indemnity policy not cover?
  7. What is the Limit of Liability under this policy?
  8. Will this policy cover all of my work?
  9. Does the policy cover claims brought against me for professional services undertaken before I signed-up for the policy?
  10. How long is the policy for?
  11. Where can I find the policy documentation?
  12. What am I covered for – where is my certificate?

1. What is Professional Indemnity Insurance and Public Liability Insurance?

Our Professional Indemnity policy covers your legal and compensation costs if your client intends to take action against you for causing them a financial loss related to the professional services that you have delivered or an accident that you may have caused.

Professional Indemnity (PI) Insurance covers you if you are negligent, make an error or make an omission where you fail to fulfil a moral or legal obligation.

Public Liability (PL) Insurance covers you if you have an accident that causes damage except as a result of the professional services being delivered.

Because the lines between PI and PL can sometimes be a bit blurry, we issue both covers to reduce the risk of you being caught between two insurers trying to pass the buck to one another.


2. Why have Professional Indemnity and Public Liability – that’s two separate policies?

If your client takes legal action against you, the cause of the liability could either be an accident (PL) or professional services (PI). In most cases the PL insurer may deny liability on the grounds that the accident was as a result of a professional error so it is prudent to also have a PI policy that will also respond to an accident. Does your current PI policy cover you for accidents?

By separating the two covers we reduce the risk of the insurers arguing and this should make your claims process easier.


3. How do I make a claim?

To call your Professional Indemnity (PI) and/or Public Liability (PL) covers to action, an event or a notice of intent must have been brought to your attention. The insurer will ask, “What do you know, what have you done and what are you doing about it?”

It is not a claim if you incur an expense when you remedy a “commercial error” by making amendments, fixing a problem or providing a refund to your client. It only becomes a claim when things go drastically wrong and blow out into a potential legal action where your client suing you for causing them to suffer a financial loss.

Most of the time you must do your best to remedy the problem but it becomes a possible claim when your client is considering suing you as a result of your poor professional performance.

With an EnviroSure Professional Indemnity policy, because you are buying a “prescribed” policy – where we have used our professional judgement to prescribe a policy that meets your needs – you benefit from having fewer exclusions in your policy. We can guide you right from the start.

You can find out more on our Insurance page.


4. How much do I have to pay for each claim?

For detailed information about policy coverage and excesses, look at our Insurance page.

The typical excess for an EnviroSure Professional Indemnity claim is $2,500 which you must pay to obtain legal representation offered by the insurer. Once paid, insurers may cover the cost of investigation, defence or settlement of any claim.

Claims are accepted by the insurer once they have had the chance to investigate the circumstances of the matter, not beforehand. It is important to understand the details before discussing or reporting the matter.

Money you pay to your client prior to being served a notice – such as refunds of the cost of making good – are a commercial decision and not considered by the insurer to be a contribution towards an excess payment.


5. What does the Professional Indemnity policy cover?

You are covered for all the inherent risks associated with delivering your professional services as you described them to us when you applied online for your insurance and that were accepted by the insurer.

It is important that you keep us up-to-date with changes in your business, your qualifications and areas of work at each renewal date.

You can find out more on our Insurance page or by reading the Professional Indemnity Policy wording.

You can login to your account to view your Certificate of Currency.


6. What does the Professional Indemnity policy not cover?

You can find specific information about what the policy does not cover on our Insurance page. In general, if you seek to deliberately cause your client to be implicated in litigation then it is likely that the insurer will not protect you.


7. What is the Limit of Liability under this policy?

You can find detailed information about the limits of liability on our Insurance page.

Our limits match the most robust limits commonly required by principal contractors.

You can select a limit of up to $20 million for Public Liability (PL).

You can select a limit of up to $10 million for Professional Indemnity (PI). If you require more – some contracts require up to $20 million – or if your cover needs to be varied, we can usually accommodate your request. Contact us to discuss your needs.


8. Will this policy cover all of my work?

The cover is designed to protect you in respect to the delivery of the declared professional services relating to assessment, inspection and test, audit, evaluation, consulting, and training services for individuals who work in the accreditation and certification industries.

If a component of your activity related to your professional services includes a building trade risk then, unless we have recognised the trade, we would not typically cover it.

If in doubt, please contact us.


9. Does the policy cover claims brought against me for professional services undertaken before I signed-up for the policy?

Yes. The policy is written on a “claims made” basis and would respond to historical events provided that they were not known to you at the time that you applied for cover.

You must notify us of the claim during the currency of your cover for the insurer to accept the claim.


10. How long is the policy for?

All our covers run for a period of 12 months after which most applicants continue to renew the cover for up to 6 years after they cease trading. It is essential to keep the cover current in order for it to respond to any claims you make.


11. Where can I find the policy documentation?

You can find links to the policy documentation on our Insurance page.


12. What am I covered for – where is my certificate?

You can login to your account to view and download a copy of your certificate of insurance.

© 2017 EnviroSure™. All Rights Reserved © 2017